Our product is refundable in case of dissatisfaction. The customer agrees to give this method a serious trial by following our usage recommendations. Returns on used products are only possible once per customer and delivery address, so there is only one trial period possible, not several.

The item to be returned must be intact, complete and packaged in its original box.

Returned products will be refunded within 14 days of receipt of the return by the logistics center. The refund amount is equal to the purchase amount less shipping costs, in other words, we refund the price of the product. Any return request for refund made after 30 days will be refused.

To ensure the refund request is processed, the customer must contact our customer service by sending an email to info@nubaxeurope.com. You will then receive the return procedure by email. When you send your package, we ask that you write your name and address as well as your order number on the sender's address. The customer must pay the return shipping costs to our warehouse in France.

Returns should be sent to the following address: L4, 44 Av. Paul Langevin, 91130 Ris-Orangis, France